Support
Helpdesk
When you need solutions to problems, you need the
reassurance of a knowledgeable technical support team that delivers efficient solutions.
Euraplan support executives have years of experience, thus customer satisfaction is
incredibly high.
Euraplan’s Support Helpdesk delivers a range of services for its
clients from initial installation through to general daily queries. It also offers the
best possible advice to help users perform ad hoc operations with any Euraplan software.
Our Support Executives have excellent knowledge and understanding of the pensions
software facilities available and can
appreciate varying types of a queries.
With the majority of queries being dealt with
immediately, should a query be more complex, the Support Department aim to
provide a resolution within the
next working day.
All support calls are logged into our 'Sunrise Helpdesk' database, which
is monitored by team leaders to ensure that clients receive solutions with
a minimal delay.
'The
Support Department have the efficiency of an in-house knowledge worker.’
Richard Service, Pensions
Accountant,
HSBC Bank Pension Trust Ltd
Installation
This initial implementation stage is most vital in providing the client
with a successful installation. Euraplan plans an efficient schedule with the client detailing
each phase of the implementation, identifying client's needs in terms of reporting,
training, data, security etc.
Support executives will then set up the requested software according to
the agreed specification, loading and reconciling opening security, cash positions and
Charts of Accounts. On completion of the data set-up, implementation executives visit the
client site to load and configure the software on either a stand-alone PC or network
server.
In order to fully benefit from the range of functionality our software
offers, Euraplan recommends that staff attend training sessions as soon
as installation has occurred.
Exshare
Pricing Data
Data provision includes prices, dividend entitlements, capital changes,
indices, exchange rates etc.
Support executives manage the universe of securities held by client portfolios and
provide relevant data via Exshare, the FT Information Services data
feed, by post or email.
The frequency of the data provided is determined by the clients needs.
The support helpdesk team plays a vital role in product development testing and
enhancement requests to current applications.
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